1. Design Samples Delivery:
You'll receive three design samples within 7-15 business days. (Turnaround times may vary based on current workload.)
Choose your preferred sample within 48 hours of receipt.
 
2. Edits & Revisions:
After selecting a sample, you have 48 hours to submit your list of edits.
Enjoy two rounds of free edits. Additional edit sessions are available at $30 each.
Contact us via email for pricing if you wish to keep multiple designs.
 
3. Communication:
Please note that CREATED BY NELL is closed on holidays and weekends.
If you're unsatisfied with the samples, we'll schedule a conference call to discuss your specific requirements. (Charges may apply.)
 
4. File Formats Offered:
Your finalized design will be delivered in JPEG (Photo), PNG (Transparent Background), and PDF formats.
 
Express Services:
1. Design Samples Delivery:
Expect delivery of three design samples within 5-7 business days. (Turnaround times may vary based on current workload.)
Choose your preferred sample within 48 hours of receipt.
2. Edits & Revisions:
Similar to Standard Services, enjoy two rounds of free edits.
Additional edit sessions are available at $45 each.
Contact us via email for pricing if you wish to keep multiple designs.
3. Communication & Availability:
CREATED BY NELL  is closed on holidays and weekends.
 
Refund Policy:
We do not offer refunds for our services but may provide credit under certain circumstances. For inquiries, please contact us via email at createdbynell2021@gmail.com.